Terms & Conditions

– These are our terms of service. Please read carefully –

 

GENERAL PROVISIONS

1. The owner of the online store ON’s Greens, operating at www.ons-greens.nl
   referred to below as the “Seller” is registered at Cremershof 40, 5861AR, Wanssum, having an
   entry in the National Court Register under VAT number NL003376562B48 and
   chamber of commerce number 78759617.
2. The ON’s Greens store conducts commercial activities in the production of part of the
   range on offer.

Correspondance address:

ON’s Greens, Cremershof 40, 5861AR, WANSSUM, Netherlands

email contact is possible 24 hours a day, 7 days a week, excluding public holidays.

email: on@ons-greens.nl

Seller’s bank account in EURO:

ONS GREENS

NL93 ABNA 0882 5217 64

BIC: ABNANL2A

The payment card operator is PayPal, IDEAL, Stripe, Visa, Mastercard

OFFER

1. All prices of products placed on the website www.ons-greens.nl are gross unit prices and do not include the cost of delivery of the purchased goods.
2. In the case of non-standard orders or wholesale orders, product prices can be determined individually for each order.
3. Placing an order through the online store www.ons-greens.nl
   is tantamount to concluding a sales contract between ON’s Greens, and a
   customer within the meaning of the Civil Rights – the Act of April 23,
   1964. (Dz.U. 1964 nr 16 poz. 93)
4. The assortment presented in the ON’s Greens online store does not
   constitute an offer within the meaning of the Civil Rights, but is for
   information purposes only, encouraging people to make offers on the
   terms set out in these regulations.

ORDERS AND SHIPMENT

1. Orders in the ON’s Greens store can be processed through:

1. • website www.ons-greens.nl
   • by email, sending a message to on@ons-greens.nl                                                                  

1. To place an order and make a purchase in the ON’s Greens store, you must register your account on www.ons-greens.nl and read and accept the store’s regulations.
2. It is also possible to place an order and make a purchase without
   registering an account. To this end, you must complete the correct form
   when making a purchase as a guest and read the rules of the store and
   accept it.
3. In the case of orders placed by e-mail, it is assumed
   that the contracting authority has read the applicable regulations and
   accepted it.
4. Making purchases in the ON’s Greens online store via the website www.ons-greens.nl
   is possible 24 hours a day, 7 days a week. Orders are processed from
   Monday to Friday from 10:00 am to 6:00 pm CET time zone. Orders placed
   after 11:00 am on a given day will not be sent until the next business
   day at the earliest.
5. When placing an order and purchasing goods offered in the ON’s Greens
   store, it is assumed that the following terms of the contract have been
   specified: subject of the order, unit price and total price of the
   ordered items, including VAT, form of payment, form and cost of
   delivery, approximate delivery date, date payments, contact and address
   details of the person placing the order and reading and accepting the
   regulations by the ordering party.
6. If you place an order by e-mail, the confirmation of the
   order is considered to be an e-mail sent by the ON’s Greens store,
   containing information about the completion and confirmation of the
   order, as well as specifying the required conditions for the conclusion
   of the contract, with details of the ordered item, form delivery etc.
7. The order should be paid by a transfer addressed to the seller’s
   bank account, giving the title of the transfer appropriate to the given
   order.
8. The seller is not responsible for failure to deliver the ordered
   goods in the event of incorrectly provided address and / or contact
   details by the person placing the order.
9. Each order is processed immediately after its submission, and the
   shipment is dispatched within a maximum of 96 hours from the moment the
   order is placed, on all working business days.
10. The Seller reserves the right to extend the delivery time to a
    maximum of 21 business days, informing the person placing the order by
    e-mail.
11. In exceptional situations, such as the simultaneous ordering of the
    last piece of a given product by two people or the lack of a given
    product in the warehouse, the seller reserves the right to suspend the
    given order and resume its implementation after filling out the stock
    shortages of the given product.
12. In the event of suspension of the order, the seller is obliged to
    immediately inform the customer about this fact, and the customer has
    the right to withdraw from the contract without any consequences.
13. The ON’s Greens store sends the ordered goods via DHL. Please find an overview of the costs per country here.

Orders with a weight greater than 31,5 kg must be transported by
courier on a pallet, therefore the cost of such delivery may amount to
350 Euro, depending on the destination.                         

1. The ON’s Greens store does not offer the service of bringing the
   purchased equipment in the case of orders for a total weight of over 31,5
   kg (wholesale, pallet orders, etc.). A courier company intermediating in
   the delivery of ordered goods only offers delivery of purchased
   products to the indicated address.

1. ON’s Greens is not responsible for transport damage. The buyer is
   obliged to check the delivered products in the presence of the courier
   and in the event of visible damage fill in the appropriate document.

RETURNS AND EXCHANGES

1. In accordance with art. 27 of the Act of 30.05.2014. on Consumer
   Rights a consumer who has entered into a distance contract may withdraw from it
   within 14 days without giving a reason and without incurring costs,
   except for the costs specified in art. 33, art. 34 section 2 and art.
   35. (art. 33, art. 34 ust. 2 i art. 35.)
2. A consumer who decides to withdraw from the contract is obliged to
   inform the seller within 14 days after having received the order via means of a letter sent by post
   to the correspondence address provided in the regulations or via email.
3. To meet the deadline for withdrawing from the contract, it is enough
   for the consumer to inform the seller about the decision to withdraw
   from the contract within the time specified in the Act on consumer
   rights.
4. In the event of withdrawal from the contract, the consumer is
   obliged to send back the purchased goods intact, properly secured,
   placed in the original packaging supplied from the seller.
5. The seller undertakes to provide customers with ordered goods without defects.
6. If the customer wishes to complain about the goods, the seller is
   obliged to respond to the customer’s decision within 14 calendar days
   from the date the customer submits a complaint.
7. The customer has the right to inform about the intention to complain
   about the purchased product by e-mail, or sending an
   appropriate letter to the correspondence address provided in the store’s
   regulations.
8. The cost of transport and exchange of goods due to complaints is covered by the seller.

FINAL PROVISIONS

1. Using the website www.ons-greens.nl is tantamount to reading and accepting the above regulations.
2. Detailed information on the Privacy Policy and Cookies Policy can be
   found on the relevant subpage, which can be accessed by clicking the
   link on the footer of the page.
3. The administrator of the ON’s Greens store reserves the right to make
   changes to the regulations and undertakes to inform customers about
   them, unless these changes are not significant.